Auckland
Fines & refunds in Auckland
Parking is handled by Auckland Transport, public transport by Auckland Transport (the AT HOPsmartcard). Here's how to push back on each kind of notice or claim.
Appeal a parking ticket
Auckland Transport · Unfair council parking infringement
Read the guide 🚌Dispute a bus or transit lane fine
Auckland Transport · Camera-issued bus, transit (T2/T3) or special-vehicle lane fine
Read the guide 🚛Challenge a tow & impound fee
Auckland Transport · Towage and storage fees after a council tow
Read the guide 💳Fix a transport-card overcharge or get a refund
Auckland Transport · AT HOP, Snapper, Bee Card or Metrocard errors
Read the guide 🚆Claim a refund for a delayed or cancelled service
Auckland Transport · Cancelled or badly delayed bus, train or ferry
Read the guide 🎫Respond to a fare evasion infringement
Auckland Transport · Infringement issued by a public-transport officer
Read the guide 🕳️Claim for damage caused by the roads
Auckland Transport (or NZTA Waka Kotahi for a state highway) · Pothole / road-defect damage, or a trip & fall on a footpath
Read the guideGot a notice in Auckland?
Snap a photo and our agent reads it, works out who handles it and your grounds, then chases the result.
Snap the notice — no win, no fee, no catch.
Refund is an independent service. It is not affiliated with, endorsed by, or connected to any council, transport authority or government agency. It provides general information and document drafting to help you exercise your rights, this is not legal advice. For complex or high-value matters, talk to a lawyer or your free local community law centre.
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