What are you fighting?
Pick your situation. The agent will ask what it needs, find your grounds, and draft the letter.
Appeal a parking ticket
Dodgy signage, a broken pay machine, or a ticket you shouldn't have got? We'll lodge a review with the issuing council and see it through.
StartDispute a bus or transit lane fine
Camera-pinged for a bus or T2/T3 lane? There are real exemptions. We'll find the one that fits your situation and lodge the review.
StartChallenge a tow & impound fee
Towed from a clearway or no-stopping zone? We'll dispute the tow and the fees, and claim for any damage done in the process.
StartFix a transport-card overcharge or get a refund
Charged a default fare because a reader failed, or double-tagged by mistake? We'll claim your money back from the card operator.
StartClaim a refund for a delayed or cancelled service
Service cancelled or badly delayed? Paid transport has to be fit for purpose. We'll put in a claim for your fare (and any extra costs).
StartRespond to a fare evasion infringement
Got a fare evasion fine when you'd actually paid, or a reader failed on you? We'll put your side to the authority.
StartClaim for damage caused by the roads
A pothole wrecked your tyre, or a poorly-maintained footpath caused a fall? We'll lodge a claim against the road-controlling authority.
StartRefund is an independent service. It is not affiliated with, endorsed by, or connected to any council, transport authority or government agency. It provides general information and document drafting to help you exercise your rights, this is not legal advice. For complex or high-value matters, talk to a lawyer or your free local community law centre.