Learn
Know your rights on a fine or refund
Plain-English guides to New Zealand parking and transport fines, tows and refunds — who issues them, the rules that actually apply, and how to push back. Then let our agent do the work.
Start here
The questions everyone asks first.
What happens if you don't pay a fine
Reminder fees, the District Court and enforcement — and why a private breach notice is different.
Read the guide ✅Valid grounds to appeal a fine
The reasons that actually work — unclear signage, a broken meter, wrong details and more.
Read the guide 💸What it costs to appeal
Doing it yourself is free; Refund is no win, no fee — 25% of what you save.
Read the guideHow-to guides
Step-by-step, for the whole country.
How to appeal a parking ticket
Dodgy signage, broken meter, or a ticket you shouldn't have got.
Read the guide 🚗How to challenge a private parking breach notice
A private breach notice isn't a fine, it's a contract claim, and the rules work very differently.
Read the guide 🚌How to dispute a bus or transit lane fine
Camera-pinged for a bus or T2/T3 lane? Real exemptions exist.
Read the guide 🚛How to challenge a tow & impound fee
Towed from a clearway? Fight the tow, the fees and any damage.
Read the guide 🛣️How to dispute a road toll charge
Tolled by mistake — sold the car, wrong plate, or already paid?
Read the guide 💳How to fix a transport-card overcharge or get a refund
A default fare from a failed reader, or a double-tag? Claim it back.
Read the guide 🚆How to claim a refund for a delayed or cancelled service
Service cancelled or badly delayed? Claim your fare back.
Read the guide 🎫How to respond to a fare evasion infringement
Fined for fare evasion when you'd actually paid?
Read the guide 🕳️How to claim for damage caused by the roads
A pothole wrecked your tyre, or a dodgy footpath tripped you?
Read the guideGuides by region
Who handles it where you are — 9 case types across 15 regions.
Refund is an independent service. It is not affiliated with, endorsed by, or connected to any council, transport authority or government agency. It provides general information and document drafting to help you exercise your rights, this is not legal advice. For complex or high-value matters, talk to a lawyer or your free local community law centre.
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